Privacy Policy

Last updated: March 26, 2026

DYNARA ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI employee platform service.

DYNARA（「我們」）致力於保護您的隱私。本隱私政策說明我們在您使用 AI 員工平台服務時如何收集、使用、揭露和保護您的資訊。

1. Information We Collect / 我們收集的資訊

1.1 Account Information

When you create an account, we collect:

  • Name and email address
  • Organization/company name
  • Password (stored in encrypted form)
  • Billing information (processed by our payment provider, Paddle)

1.2 Usage Data

We automatically collect certain information when you use the Service:

  • Log data (IP address, browser type, access times, pages viewed)
  • Device information (operating system, device type)
  • AI employee configurations and interaction data
  • Channel connection metadata
  • Feature usage patterns and analytics

1.3 Content Data

We process content that you provide to the Service, including:

  • AI employee configurations (roles, instructions, knowledge base)
  • Messages sent through connected channels
  • Files and documents uploaded to the platform

2. How We Use Your Data / 資料使用方式

We use your information to:

  • Provide the Service: Operate and maintain the AI employee platform, process AI interactions, and deliver features
  • Process Payments: Manage subscriptions and billing through Paddle
  • Improve the Service: Analyze usage patterns to enhance functionality and user experience
  • Communicate: Send account notifications, service updates, and respond to support requests
  • Security: Detect, prevent, and address technical issues, fraud, and abuse
  • Legal Compliance: Comply with applicable laws and regulations

3. Data Storage and Security / 資料儲存與安全

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security audits. Your data is stored on secure cloud infrastructure. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

我們實施業界標準安全措施保護您的資料，包括傳輸中加密（TLS/SSL）和靜態加密、存取控制和定期安全稽核。您的資料儲存在安全的雲端基礎設施上。儘管我們努力保護您的資訊，但網路傳輸方式無法保證 100% 安全。

4. Third-Party Services / 第三方服務

We use the following third-party services:

  • Paddle: Payment processing. Paddle acts as the Merchant of Record for our transactions. See Paddle's Privacy Policy.
  • Cloud Infrastructure Providers: For hosting and data storage
  • AI Model Providers: For powering AI employee capabilities (content is processed per their data processing agreements)
  • Analytics Services: For understanding service usage (anonymized data)

We do not sell your personal information to third parties.

5. Data Retention / 資料保留

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

我們在您的帳戶有效期間或提供服務所需期間保留您的資料。帳戶刪除後，我們將在 90 天內刪除或匿名化您的資料，除非法律要求或因合法商業目的（例如解決爭議、執行協議）需要保留。

6. Your Rights / 您的權利

Depending on your jurisdiction (including GDPR and CCPA), you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Export: Request your data in a portable, machine-readable format
  • Restriction: Request restriction of processing of your data
  • Objection: Object to processing of your data for certain purposes
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookie Policy / Cookie 政策

We use cookies and similar technologies for:

  • Essential Cookies: Required for the Service to function (authentication, security)
  • Analytics Cookies: Help us understand how users interact with the Service
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

我們使用 Cookie 及類似技術用於：必要 Cookie（驗證、安全）、分析 Cookie（了解使用方式）、偏好 Cookie（記住設定）。您可透過瀏覽器設定控制 Cookie 偏好。停用必要 Cookie 可能影響服務功能。

8. International Data Transfers / 國際資料傳輸

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other legally recognized mechanisms.

9. Children's Privacy / 兒童隱私

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information.

10. Changes to This Policy / 政策變更

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top indicates the latest revision.

11. Contact Us / 聯絡我們

For privacy-related questions, concerns, or to exercise your data rights, contact us at:

Email: [email protected]

If you are in the EU and believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.