Refund & Cancellation Policy

DYNARA offers monthly and annual subscription plans. All prices are listed in USD. Payments are processed securely through Paddle, our Merchant of Record.

DYNARA 提供月付和年付訂閱方案。所有價格均以美元（USD）計價。付款透過我們的記錄商 Paddle 安全處理。

All subscriptions are non-refundable. Once a payment has been processed, we do not provide refunds for any reason, including but not limited to:

• Unused portion of a subscription period
• Dissatisfaction with the Service
• Failure to use the Service during the subscription period
• Downgrade from a higher-tier plan to a lower-tier plan

所有訂閱均不予退款。付款處理完成後，我們不以任何原因提供退款，包括但不限於：

• 訂閱期間未使用的部分
• 對服務不滿意
• 在訂閱期間未使用服務
• 從較高方案降級到較低方案

No partial refunds are provided for unused time. If you cancel your subscription before the end of your billing period, you will not receive a refund for the remaining days or months. Your subscription remains active until the end of the current billing period.

未使用時間不提供部分退款。若您在帳單週期結束前取消訂閱，您不會收到剩餘天數或月份的退款。您的訂閱將持續有效至當前帳單週期結束。

You may cancel your subscription at any time. To cancel:

• Go to your account settings in the DYNARA dashboard and select "Cancel Subscription"
• Or email us at [email protected] with your cancellation request

Upon cancellation, you retain access to the Service until the end of your current billing period. After the billing period ends, your account will be downgraded and you will lose access to paid features.

您可以隨時取消訂閱。取消方式：

• 前往 DYNARA 儀表板的帳戶設定，選擇「取消訂閱」
• 或寄信至 [email protected] 提出取消要求

取消後，您將保留對服務的存取權直到當前帳單週期結束。帳單週期結束後，您的帳戶將被降級，並失去付費功能的存取權。

All subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date. You will be charged the then-current subscription rate at the time of renewal. We will send a reminder email before the renewal date.

所有訂閱在每個帳單週期結束時（月付或年付）自動續訂，除非在續訂日期前取消。續訂時將按當時的訂閱費率收費。我們會在續訂日期前發送提醒電子郵件。

In rare cases, we may consider exceptions to this policy at our sole discretion, such as:

• Extended service outages caused by DYNARA (not third-party providers)
• Duplicate charges due to billing errors

Any exceptions are handled on a case-by-case basis. Contact [email protected] if you believe an exception applies.

在極少數情況下，我們可能自行決定考慮本政策的例外情況，例如：

• 由 DYNARA（非第三方提供商）造成的長時間服務中斷
• 因帳單錯誤導致的重複收費

任何例外情況將逐案處理。若您認為適用例外情況，請聯繫 [email protected]。

If we offer a free trial period, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged accordingly.

若我們提供免費試用期間，試用期間不會收費。若您未在試用結束前取消，訂閱將自動轉為付費方案並據此收費。