Refund & Cancellation Policy

DYNARA offers monthly and annual subscription plans. All prices are listed in USD. Payments are processed securely through our third-party payment provider, which acts as our Merchant of Record.

DYNARA 提供月付和年付訂閱方案。所有價格均以美元（USD）計價。付款透過我們的第三方金流服務商（作為記錄商）安全處理。

In line with the Paddle Checkout Buyer Terms, you may request a full refund within 14 days of any charge — including your initial purchase and each automatic renewal — for any reason. Paddle acts as our Merchant of Record and processes all refunds. To request a refund:

• Email us at [email protected], or
• Contact Paddle directly using the link in your receipt / order-confirmation email.

Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days.

依據 Paddle Checkout Buyer Terms，您可於任一筆扣款後 14 天內（包含首次購買及每次自動續訂），以任何理由申請全額退款。Paddle 為我們的記錄商（Merchant of Record）並負責處理所有退款。申請方式：

• 寄信至 [email protected]，或
• 透過收據／訂單確認信中的連結直接聯繫 Paddle。

經核准的退款由 Paddle 退回您的原付款方式，通常於 5–10 個工作日內到帳。

After the 14-day period for a given charge has passed, that payment is non-refundable and no partial refunds are provided for the unused portion of a subscription period. Cancelling stops future renewals; you retain access to paid features until the end of your current billing period. This does not limit any refund rights you have under the Paddle Buyer Terms or applicable law.

某筆扣款的 14 天期間過後，該筆款項不予退款，訂閱期間未使用的部分亦不提供部分退款。取消訂閱將停止後續續訂；您可保留付費功能的存取權直到當前帳單週期結束。本條不限制您依 Paddle Buyer Terms 或適用法律所享有的任何退款權利。

You may cancel your subscription at any time. To cancel:

• Go to your account settings in the DYNARA dashboard and select "Cancel Subscription"
• Or email us at [email protected] with your cancellation request

Upon cancellation, you retain access to the Service until the end of your current billing period. After the billing period ends, your account will be downgraded and you will lose access to paid features.

您可以隨時取消訂閱。取消方式：

• 前往 DYNARA 儀表板的帳戶設定，選擇「取消訂閱」
• 或寄信至 [email protected] 提出取消要求

取消後，您將保留對服務的存取權直到當前帳單週期結束。帳單週期結束後，您的帳戶將被降級，並失去付費功能的存取權。

All subscriptions automatically renew at the end of each billing period (monthly or annually) unless cancelled before the renewal date. You will be charged the then-current subscription rate at the time of renewal. We will send a reminder email before the renewal date.

所有訂閱在每個帳單週期結束時（月付或年付）自動續訂，除非在續訂日期前取消。續訂時將按當時的訂閱費率收費。我們會在續訂日期前發送提醒電子郵件。

In rare cases, we may consider exceptions to this policy at our sole discretion, such as:

• Extended service outages caused by DYNARA (not third-party providers)
• Duplicate charges due to billing errors

Any exceptions are handled on a case-by-case basis. Contact [email protected] if you believe an exception applies.

在極少數情況下，我們可能自行決定考慮本政策的例外情況，例如：

• 由 DYNARA（非第三方提供商）造成的長時間服務中斷
• 因帳單錯誤導致的重複收費

任何例外情況將逐案處理。若您認為適用例外情況，請聯繫 [email protected]。

If we offer a free trial period, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged accordingly.

若我們提供免費試用期間，試用期間不會收費。若您未在試用結束前取消，訂閱將自動轉為付費方案並據此收費。